Skillgym

Designing for Surprise and Delight

The best customer journeys also include powerful and memorable moments: moments where you go above and beyond to surprise and delight your customers!

Online Videos
Multiple Resources
Active Community
One-on-One Mentorship
$ 0.00 AUD
Date: 
September 16, 2020
Time: 
11:00 am
Time: 
11:00 am
Videos: 
Downloadable Files: 
Duration: 
1hr
Online Program
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Downloadable Files: 
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Whats covered in this Skillgym?

Welcome to SkillGym by Skills of the Modern Age. Every fortnight we bring you a 1-hour online workout to keep your innovation skills sharp as we create the future of work together.

When people buy your products or access your services, they want the experience to be mostly forgettable - the customer journey should be seamless and present as little friction as possible. But the best customer journeys also include powerful and memorable moments: moments where you go above and beyond to surprise and delight your customers and stamp the experience in their memories as a positive one.

In this SkillGym workout, we'll explore the power of surprise and delight in customer experiences. We'll introduce the peak-end rule which explains how your users really evaluate their experiences, and equip you with the skills and tools you need to deliberately design powerful moments that will convert your customers into champions for your brand.

There are currently no reviews for this program. Check out some of our  case studies to learn more about more about the work that we have done.

We're proud to have worked with some amazing organisations

SōMA helped our team unlock new ways of working.

"The content was awesome and I really felt inspired to take the first step - also Matt was a great facilitator and kept everyone motivated throughout the course - LOVED IT!"-

Felipe
University Program Lead
VIEW OUR CASE STUDies

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