Facilitation techniques

Worst Possible Idea

includes tutorial
Facilitation techniques

Lightning Demos

includes tutorial
Facilitation techniques

Dot-Mocracy

includes tutorial
Facilitation techniques

Crazy Eights

includes tutorial
Facilitation techniques

Affinity Mapping

includes tutorial
Facilitation techniques

Customer discovery
& Empathy tools

User Interview Canvas

includes tutorial
Empathy & Customer Discovery

Universal Persona Canvas

includes tutorial
Empathy & Customer Discovery

Research Questions Canvas

includes tutorial
Empathy & Customer Discovery

Problem Definition Canvas

includes tutorial
Empathy & Customer Discovery

Point of View Canvas

includes tutorial
Empathy & Customer Discovery

Jobs to be Done Canvas

includes tutorial
Empathy & Customer Discovery

Empathy Canvas

includes tutorial
Empathy & Customer Discovery

Design Challenge Canvas

includes tutorial
Empathy & Customer Discovery

Customer Priotisation Canvas

includes tutorial
Empathy & Customer Discovery

Customer Canvas

includes tutorial
Empathy & Customer Discovery

Current state map

includes tutorial
Empathy & Customer Discovery

Curiosity Canvas

includes tutorial
Empathy & Customer Discovery

Critical Assumptions Canvas

includes tutorial
Empathy & Customer Discovery

Crazy 8's canvas

includes tutorial
Empathy & Customer Discovery

More customer and discovery tools from other great companies we often use in our work:

Service Design Tools