User Empathy in Uncertainty

Over the coming months, we'll be bringing you 90-minute online workouts to keep your innovation skills sharp as we create the future of work together.

Facilitated by
Matt Norman
Online Videos
Multiple Resources
Active Community
One-on-One Mentorship
$ 0.00 AUD
April 22, 2020
11:00 am
11:00 am
Downloadable Files: 
Via Zoom
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Whats covered in this Skillgym?

In this SkillGym, we'll be exploring how empathising with your users and their needs can help businesses adapt in fast-changing times. Given the speed with which the world has changed in 2020, we're all coming to terms with new and very different circumstances - including the people who use your products or services. Developing an understanding of your users' unfolding needs and emotional drivers is crucial so that you can keep delivering them value.

In this session, we'll share the tools and mindsets that will help you take user empathy from concept to reality. We'll be exploring ways to stay flexible and respond rapidly to the needs of your users in real time, so that you can help them navigate the uncertain times we're living in!

There are currently no reviews for this program. Check out some of our  case studies to learn more about more about the work that we have done.

We're proud to have worked with some amazing organisations

SōMA helped our team unlock new ways of working.

"The content was awesome and I really felt inspired to take the first step - also Matt was a great facilitator and kept everyone motivated throughout the course - LOVED IT!"-

University Program Lead
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Skills of a modern age

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