How Gamification can Supercharge Service Design

Gamification is the application of game elements to non-game contexts. It might sound a bit dry, but it's actually a lot of fun to think about how adding reward systems, player progression, competition and narrative to other parts of life can improve our experiences.

Facilitated by
Matt Norman
Online Videos
Multiple Resources
Active Community
One-on-One Mentorship
$ 0.00 AUD
July 23, 2019
5:30 pm
5:30 pm
Downloadable Files: 
Riff, 45 St Georges Terrace, Perth
Online Program
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Whats covered in this Skillgym?

We think there's a lot of potential for gamification to improve the design of services, in particular, and that's what we want to explore with you in this SkillGym workout.

How can a service be personalised for a particular user? How can you craft an engaging and meaningful story around an experience? How can you minimise the barriers to participations for users? And where are there opportunities to create moments of surprise and delight?

You'll leave this session with a grounding in the basics of gamification, as well as a whole lot of fresh ideas about how to gamify a service or experience you're involved in designing. And yes, we'll get to play some games together!

There are currently no reviews for this program. Check out some of our  case studies to learn more about more about the work that we have done.

We're proud to have worked with some amazing organisations

SōMA helped our team unlock new ways of working.

"The content was awesome and I really felt inspired to take the first step - also Matt was a great facilitator and kept everyone motivated throughout the course - LOVED IT!"-

University Program Lead

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